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Ikea and Wayfair differ in many ways, the most notable being that Ikea is Swedish while Wayfair is American. This means that each company has a different perspective when it comes to furniture design.
If you’re seeking traditional or classic styles, Wayfair would be a better option as they offer a greater selection. However, if you prefer contemporary furniture, Ikea would be your best bet.
So which one is better?
What Do Customers Say About Ikea
Customers think highly of Ikea furniture in terms of quality, style, and value. They appreciate the company’s affordable prices, as well as the durability and good looks of its products. Some customers find assembly easy:
“Enjoy my Ikea sofa. It was easy to put together following the instructions. The couch is extremely high-quality and looks great in my living room. I do wish that the seat cushions could be flipped over so that they would last longer, but I understand that the stuffing is meant to keep them in place and prevent them from getting too flat.”
“My Ikea mattress is the perfect balance of firmness and softness, and I don’t have any back pain or bad feelings when I sleep on it. It’s also cozy and comfortable, and my family loves it too. But it’s one-sided and can’t be flipped, but overall it’s a great value for the price.”
There are some delivery delays reported, but overall customers are satisfied with their Ikea furniture purchases.
“I purchased here a cool dining table. It’s perfect for hosting large family gatherings. It’s very sturdy and well-made, with an unbeatable price tag. The incredible blend of black metal and wood. Assembly was easy too-which was pleasantly surprising. The only downside is that the chairs cannot slide under the table on shorter sides. It makes those particular seats a little uncomfortable. Also, there was a delay in delivery.”
IKEA delivery starts at a small fee of $5.99 and gradually increases with the size of the order. In-home delivery, which starts at $69, is based on how close the location is to an IKEA store.
If an order is over 800 pounds, there is an additional fee of $30. Customers will receive an email confirmation of their order which will include the date of the delivery.
The night before the scheduled delivery, the customer will receive a phone call from the independent third-party delivery provider to confirm a 4-hour time window for the delivery. Text updates about the status of the delivery can be opted into, and customers have the option to choose their preferred delivery date.
All orders must be delivered within the continental United States, and IKEA cannot deliver to PO Boxes or APO addresses.
Ikea Pros & Cons
- Stylish, trendy furniture at an affordable price
- Wide variety of furniture and home decor items to choose from
- Easy to assemble
- Furniture may not be as durable as more expensive brands
- The assembly process can sometimes be confusing or challenging.
- No free shipping
What Do Customers Say About Wayfair
Customers who have purchased items from Wayfair generally speak highly of the company’s customer service. Many reviewers say that the customer service team is quick to respond to questions and concerns and that they are always willing to help solve any problems.
“The Wayfair bedroom set I purchased arrived on time and met my expectations. The customer service was great, they were quick to answer my questions and help me solve any problems I had.”
“We purchased our throw rugs from Wayfair. The quality wasn’t the best, but the customer service was amazing. They offer a refund if you are not satisfied. Recommend!”
There have been some complaints about the quality of some of the products:
“Their customer service is excellent, and delivery is always fast and on time. A few items I have ordered have had defects, but that is not the fault of Wayfair since they do not manufacture the furniture. I would recommend them to others because they are always willing to resolve any issues and find solutions for their customers.”
Most orders from Wayfair come with free shipping. Orders that are under $35 have a flat shipping rate of $4.99, and orders over $35 qualify for free shipping.
You can tell if an item qualifies for free shipping by looking for the “FREE Shipping” message underneath the price on the product page. In some cases, additional shipping charges may apply for orders going to Alaska, Hawaii, or U.S. Territories
Wayfair offers different shipping speeds and types to ensure that your product arrives safely and on time. For smaller items (less than 150 lbs), they use UPS or FedEx delivery services and for larger items, they use specialized carriers. You can find more information about each option on the product page or in your cart. Usually, large items take one to three weeks for delivery.
Wayfair Pros & Cons
- Wide variety of furniture
- Different shipping speeds and types to ensure the product arrives safely and on time
- Free shipping on most orders
- You can often find good deals and coupons for Wayfair products
- No showrooms
- Quality of some products may be poor
There is no clear winner when it comes to Ikea vs Wayfair. Both companies offer a wide variety of furniture and home decor items at relatively affordable prices.
However, Ikea has the advantage of being able to offer lower prices thanks to its simple, efficient designs and mass-production capabilities.
Wayfair, on the other hand, offers a more premium experience with a wider range of higher-quality products.
Made In: Sweden, China
Made In: US
Free shipping: No
Free shipping: No
Shipping time: 1-3 days
Shipping time: 1-3 weeks
Warranty: 10 Years
Warranty: One year
Returns period: 365 days
Returns period: 30 days
Sofa prices: $249-$4,199
Sofa prices: $265-$22,599
Chair prices: $20-$749
Chair prices: $520-$12,299
Bed prices: $79-$939
Bed prices: $550-$24,750