Houzz vs Wayfair: What’s The Difference?

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Houzz vs Wayfair

If you’re looking for a one-stop shop for all your home furnishing needs, Houzz and Wayfair are two great options.

Both websites offer a wide variety of furniture, home décor, and other household items, making them a convenient option for busy homeowners or anyone who doesn’t want to deal with the hassle of going to multiple stores.

Houzz offers more unique pieces, while Wayfair has a more traditional selection.

So which one is better?

Here’s a comparison of Houzz vs Wayfair to help you decide.

Price

One of the main differences between prices on furniture at Wayfair and Houzz is that Wayfair has a much wider range of prices.

For example, while the cheapest sofa on Houzz is $100, the cheapest sofa on Wayfair is $265. Similarly, while the most expensive bed on Houzz is $17,695, the most expensive bed on Wayfair is $24,750.

This means that whether you are looking for a bargain or willing to splurge on a luxurious piece of furniture, you are likely to find what you are looking for at Wayfair.

In contrast, Houzz may be a better option if you have a specific budget in mind since their prices are generally lower across the board.

What Do Customers Say About Houzz

Houzz furniture is generally well-received by customers. Compliments are often given for the style and appearance of the furniture, as well as the level of comfort:

“I bought a rug from this store that is perfect to use indoors. It is thick and soft, and the neutral color makes it a great addition to any room. The rug is actually soft on the foot, which is great. It is a thicker rug, but our front door opens fine. However, I have trouble opening the closet door that is right next to it because of the thickness of the rug. But the rug is so cool!”

Some buyers have had issues with customer service, but overall, satisfaction seems to be high:

“Love my Houzz sofa! It is a beautiful couch that really adds to the overall look and feel of my home. It was easy to set up and delivery was fast. It’s a very nice appearance and comfortable. The couch is stylish and I constantly get positive comments from guests. I did have some issues with customer service, but fortunately, the second representative I spoke to was able to help me out.”

There have been some complaints about delivery times:

“I’m very pleased with the ottoman I ordered here. The quality is excellent, but I did have to wait four weeks for it to be delivered. That’s something to keep in mind if you’re thinking about ordering furniture from Houzz.”

Houzz Shipping

Shipping is free on orders over $49, with the exception of some products which are ineligible for free shipping. Shipping charges are also displayed prominently on product listings and in the checkout process, so you know exactly what to expect.

Additionally, shipping is available to locations in the contiguous United States; other shipping options may incur additional charges. Ultimately, the Houzz Shipping Policy is designed with your convenience and satisfaction in mind.

Houzz Return Policy

All in all, Houzz has a pretty straightforward return policy. If you’re not happy with your purchase, you have 30 days from the date of delivery to initiate a return.

There are some restrictions on what can be returned, but generally speaking, if you’re not satisfied with your purchase, you can send it back for a refund or replacement.

Damaged or defective items can also be returned for a full refund or replacement, as long as you report the issue within 30 days of delivery.

Houzz Pros & Cons

Pros:

  • Free shipping on orders over $49
    30-day return policy
  • Stylish furniture
    Millions of photos of home décor for inspiration
  • Large directory of home professionals
  • Wide variety of home décor products
  • Helpful forum (FAQ and advice)

Cons:

  • Difficult to find certain types of photos on the site
  • Does not offer any kind of satisfaction guarantee for products
  • Sometimes long delivery time

What Do Customers Say About Wayfair

Customers who have purchased items from Wayfair generally speak highly of the company’s customer service. Many reviewers say that the customer service team is quick to respond to questions and concerns, and that they are always willing to help solve any problems.

“The Wayfair bedroom set I purchased arrived on time and met my expectations. The customer service was great, they were quick to answer my questions and help me solve any problems I had.”

“We purchased our throw rugs from Wayfair. The quality wasn’t the best, but the customer service was amazing. They offer a refund if you are not satisfied. Recommend!”

There have been some complaints about the quality of some of the products:

“Their customer service is excellent, and delivery is always fast and on time. A few items I have ordered have had defects, but that is not the fault of Wayfair since they do not manufacture the furniture. I would recommend them to others because they are always willing to resolve any issues and find solutions for their customers.”

Wayfair Shipping

Most orders from Wayfair come with free shipping. Orders that are under $35 have a flat shipping rate of $4,99, and orders over $35 qualify for free shipping.

You can tell if an item qualifies for free shipping by looking for the “FREE Shipping” message underneath the price on the product page. In some cases, additional shipping charges may apply for orders going to Alaska, Hawaii, or U.S. Territories

Wayfair offers different shipping speeds and types to ensure that your product arrives safely and on time. For smaller items (less than 150 lbs), they use UPS or FedEx delivery services and for larger items, they use specialized carriers. You can find more information about each option on the product page or in your cart. Usually, large items take one to three weeks for delivery.

Wayfair Return Policy

If you’re not satisfied with your purchase from Wayfair, most items can be returned within 30 days of delivery. The item must be in its original condition, undamaged, and in its original packaging. There are a few items that cannot be returned, such as gift cards and personalized items.

Additionally, any delivery or assembly fees will not be refunded. Mattresses come with a 100-night free trial, so you can exchange them for a different one if you’re not satisfied.

Large appliances can also be returned within 30 days as long as it has not been installed and is in the original packaging. If you receive the wrong item or it arrives damaged, don’t accept the delivery and contact us so we can arrange for a replacement.

Wayfair Pros & Cons

Pros:

  • Wide variety of furniture
  • Different shipping speeds and types to ensure product arrives safely and on time
  • Free shipping on most orders
  • You can often find good deals and coupons for Wayfair products

Cons:

  • No showrooms
  • Quality of some products may be poor

Houzz

Wayfair

Rating 4.6
4.6/5
Rating 4.1
4.1/5

Made In: US

Made In: US

Free shipping: No

Free shipping: No

Shipping time: 3-14 days

Shipping time: 1-3 weeks

Warranty: 30 days

Warranty: One year

Returns period: 30 days

Returns period: 30 days

Sofa prices: $100-$11,740

Sofa prices: $265-$22,599

Chair prices: $62-$4,656

Chair prices: $520-$12,299

Bed prices: $68-$17,695

Bed prices: $550-$24,750