Aritzia does offer price adjustments, but there are some nuances to their policy that you should be aware of. Here’s everything you need to know if you’re hoping to get a price adjustment after making a recent purchase.
Key Points to Remember:
14-Day Window: Aritzia offers a one-time price adjustment if an item is marked down within 14 days of your purchase date.
How to Request a Price Adjustment:
Online Purchases: To request a price adjustment on an online purchase, you’ll need to contact Aritzia’s “Concierge” team. You can reach them via phone at 1-855-ARITZIA (274-8942), or through live chat or email.
In-Store Purchases: If you made your purchase in-store, you can request the adjustment directly at the store.
Refund Method:
Online price adjustments are typically issued as store credit, often in the form of a gift card.
However, if you’re still within the full 14-day refund window, you can generally request the difference back to your original method of payment, though this may depend on the representative you speak with.
Restrictions on Sale Items:
Promotional Discounts: Items bought with a specific promotional discount (e.g., from a special sale) generally aren’t eligible for price adjustments.
50% Off or Greater: Sale items marked at 50% off or more are often considered final sale and are not eligible for returns, exchanges, or price adjustments.
Discounts Less Than 50%: Items with smaller discounts (less than 50%) may be returned for merchandise credit within 14 days of shipping, but they won’t be refunded to your original payment method.
The “Return and Repurchase” Strategy:
Because Aritzia’s price adjustment policy can sometimes result in store credit rather than a refund to your original payment method, some customers choose to return the item (if within the return window for a full refund) and repurchase it at the new, lower price. This method can sometimes be more effective, especially if you’d rather have your refund on the original payment method instead of store credit.
Contacting Concierge:
If you’re unsure about your eligibility for a price adjustment, it’s always a good idea to contact Aritzia’s Concierge team. They can give you the most accurate, up-to-date information for your specific situation.