Birch Lane
Customer Satisfaction: 8.9/10
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About Birch Lane
Birch Lane was founded in 2014. The company focused on traditional furniture and decor in the US, thoroughly controlling the process and the quality. Additionally, you can return most items for a refund within 30 days of delivery. So, even hesitant shoppers don’t need to worry when buying from Birch Lane. Needless to say, the company is worth trying out.
How Good Is Birch Lane Furniture?
When it comes to furniture, quality is always a top priority for Birch Lane. Their customers report that the furniture is well-made and the fabrics are of great quality.
Every piece of the Birch Lane collection is made of naturally based textiles and premium materials at the highest quality standards.
But what really sets Birch Lane apart from other brands is its attention to detail.
Every little element of their furniture is designed to perfection, which is why it’s so popular with discerning customers who appreciate high-quality craftsmanship.
Their pieces are designed to stand the test of time, and they come with a lifetime warranty so you can be sure that your investment is protected.
If you’re looking for furniture that is built to last, then Birch Lane is the brand for you.
Birch Lane Customer Reviews & Ratings
Many Birch Lane customers point out the exceptional quality of the decor:
‘We recently redid our first floor and much of the decor came from Birch Lane! Their rug selection is especially big with plenty of reviews to help an overwhelmed customer make a good decision!!!’
Another Birch Lane quality that impresses clients is excellent customer support. Thanks to the friendly and experienced managers’ assistance, you’ll always find the item that would meet your requirements and expectations :
‘I inadvertently ordered the wrong kitchen island. I called Birch Lane a short time later, practically begging to stop/or change the order. The rep.,said he couldn’t stop the shipment; it’s already gone out? I asked if he could ask a supervisor as it’s only been 20-30 minutes or so- you stated delivery wasn’t available until 3 to 4 weeks? Am I suppose to believe it’s already on a truck? He said yes; and that I have to accept delivery at end of month and also would have to pay and arrange to have it shipped back myself. I asked if he could ask a manager; he said there is no way to stop it. It is on it’s way. I was so frustrated! I later called customer service; got an outstanding customer service rep., who was working out of Upstate NY, Kayla O. She was so helpful, patient and very understanding; and was able to cancel the order for me; no problem at all! No negative attitude! Kayla should get an “Outstanding Customer Service Award” for being so helpful, courtious, upbeat and went out of her way to research this and was able to stop shipment without issue. What a difference someone like Kayla can make in an organization as big as Birch Lane! That kind of service is invaluable and goes a long way!! Management may benefit by training reps. better on customer service options; it will only help your organization’
The Best Sellers
Bircham 2 Sofa
Bircham 2 sofa is a real jewel of the Birch Lane furniture collection. This elegant and comfy sofa will last long thanks to its liquid repellent and fade-resistant fabric.
You can buy Bircham 2 now for $3,099 in any color and finish out of a diversity of represented options. If you’re having difficulties with choosing an appropriate fabric and size, ask the website manager for further assistance, and you’ll be satisfied with your pick:
Anatonia Wide Tufted Wingback Chair
This light and airy chair will bring coziness and elegance to your interior design. Its price is $399, once you take a seat at this fantastic chair, you will fall in love with the touchable texture.
Coleman Upholstered Wingback Bed
If you’re looking for a modern cozy bed that would fit into your interior, the Coleman Bed is exactly what you need. The bed features ultra-cool low profile belies a down-filled headboard, which makes it ultra-comfy.
You can create an exclusive design of your bed by picking an appropriate size, color, and fabric, and purchase it on the website for $960.
Birch Lane Shipping Policy
Birch Lane offers complimentary shipping and white glove delivery service with any furniture order. Currently, the company ships items to the all states, including Alaska and Hawaii.
As for the delivery timeframe, it depends on your order and location. Usually, it takes 3-5 business days after shipping to deliver the furniture, but you can always clarify the delivery date via email.
Birch Lane Return Policy
Birch Lane has a transparent return policy in case you want to exchange or return the order. You just need to contact the company within 30 days of delivery to return your furniture.
Before leaving a return request, you should also ensure your order can be accepted at all. You can check out the list of requirements for the returns or exchanges of purchased pieces here.