Amazon vs Wayfair: What is the Difference?

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Amazon vs Wayfair

The two biggest online retailers are locked in a battle for supremacy in the home goods market.

Amazon has the advantage of scale, while Wayfair has focused on niche markets and providing a more personalized shopping experience.

Which company will come out on top?

Amazon was founded in 1994 by Jeff Bezos. The company started as an online bookstore and has since expanded into a behemoth that sells everything from books to groceries to electronics. Amazon is now the largest retailer in the world.

Wayfair was founded in 2002 by Niraj Shah and Steve Conine. The company started as an online retailer of home goods and has since become one of the largest home goods retailers in the world. Wayfair has a wide selection of products and prides itself on providing a personalized shopping experience.


There is a significant difference in prices between Amazon and Wayfair for furniture. Amazon’s prices are much lower, with the highest price for a sofa being $15,661 and the highest price for a bed being $6,960.

In contrast, Wayfair’s prices are much higher, with the highest price for a sofa being $22,599 and the highest price for a bed being $24,750.

This difference is likely due to the fact that Amazon is a mass-market retailer while Wayfair is a specialty retailer. Mass-market retailers typically have lower prices because they sell large volumes of products and can therefore negotiate better deals with suppliers.

Specialty retailers, on the other hand, sell fewer products and typically have higher prices because they offer a unique product selection and personalized service.

What Do Customers Say About Amazon

Customers are happy with the quality of products they receive from Amazon, as well as the affordability:

“I bought here a nice sofa. The sofa is comfortable and looks great, even after 14 months of use. It’s definitely worth the price. The only downside is that the cushions tend to push you towards the center of the sofa, but that’s not a big deal. Recommend this product to anyone looking for good quality, affordable sofa.”

Delivery times are generally good, although there can be variations depending on the product. Customer service is responsive but can vary depending on the employee:

“I generally buy things on Amazon since there are normally good discounts accessible. I will subscribe ahead of time for products that I need and wait for when the discounts show up. The customer service experience can change a lot depending on which employee you get.”

“Enjoy my Amazon dining table! The item was delivered 3 days early. It’s modern and sturdy. It was easy to assemble and is a great size for my small dining room. The color is versatile and works with many different chair styles. However, it seems to scratch easily, but I will just be careful with using placemats and not putting hot pots directly on the surface.”

Amazon Shipping

Amazon shipping policy is simple and easy to understand. All orders placed on are shipped for free. However, there are some items that do not qualify for free shipping. These items will be marked as “Not eligible for free shipping” on the product detail page.

Amazon offers a variety of shipping options to suit your needs. Standard shipping is free for all Amazon Prime members and takes 4-5 business days.

If you need your items sooner, you can choose from one-day, two-day, or same-day shipping, which comes with an additional cost. Saturday shipping is also available for an additional fee.

Addresses in Alaska, Hawaii, and Puerto Rico have different shipping options and costs. Standard shipping takes 3-7 business days and is free of charge. Expedited shipping takes 2-5 business days and starts at $5,99 per item.

Priority shipping takes 1-4 business days and starts at $11,99 per item.

No matter which shipping option you choose, Amazon guarantees that your items will arrive on time and in perfect condition.

Amazon Return Policy

If you’re not happy with a purchase from Amazon, you can return it within 30 days of delivery for a full refund.

Most items sold by Amazon are eligible for return, with a few exceptions (such as items that cannot be returned). If you bought an item from a third-party seller on Amazon, you can return it if the seller offers a return policy equivalent to Amazon’s.

Furniture items can be returned for any reason within 30 days of receipt of shipment. If the item is damaged or defective, Amazon will help you solve the problem or provide a free return or replacement.

Amazon Pros & Cons


  • A wide selection of items
  • Good discounts and deals
  • Competitive prices
  • Free shipping
  • Easy returns


  • Some products ineligible for free shipping
  • Furniture can be difficult to return/exchange

What Do Customers Say About Wayfair

Customers who have purchased items from Wayfair generally speak highly of the company’s customer service. Many reviewers say that the customer service team is quick to respond to questions and concerns and that they are always willing to help solve any problems.

“The Wayfair bedroom set I purchased arrived on time and met my expectations. The customer service was great, they were quick to answer my questions and help me solve any problems I had.”

“We purchased our throw rugs from Wayfair. The quality wasn’t the best, but the customer service was amazing. They offer a refund if you are not satisfied. Recommend!”

There have been some complaints about the quality of some of the products:

“Their customer service is excellent, and delivery is always fast and on time. A few items I have ordered have had defects, but that is not the fault of Wayfair since they do not manufacture the furniture. I would recommend them to others because they are always willing to resolve any issues and find solutions for their customers.”

Wayfair Shipping

Most orders from Wayfair come with free shipping. Orders that are under $35 have a flat shipping rate of $4,99, and orders over $35 qualify for free shipping.

You can tell if an item qualifies for free shipping by looking for the “FREE Shipping” message underneath the price on the product page. In some cases, additional shipping charges may apply for orders going to Alaska, Hawaii, or U.S. Territories

Wayfair offers different shipping speeds and types to ensure that your product arrives safely and on time. For smaller items (less than 150 lbs), they use UPS or FedEx delivery services and for larger items, they use specialized carriers. You can find more information about each option on the product page or in your cart. Usually, large items take one to three weeks for delivery.

Wayfair Return Policy

If you’re not satisfied with your purchase from Wayfair, most items can be returned within 30 days of delivery. The item must be in its original condition, undamaged, and in its original packaging. There are a few items that cannot be returned, such as gift cards and personalized items.

Additionally, any delivery or assembly fees will not be refunded. Mattresses come with a 100-night free trial, so you can exchange them for a different one if you’re not satisfied.

Large appliances can also be returned within 30 days as long as it has not been installed and is in the original packaging. If you receive the wrong item or it arrives damaged, don’t accept the delivery and contact us so we can arrange for a replacement.

Wayfair Pros & Cons


  • Wide variety of furniture
  • Different shipping speeds and types to ensure product arrives safely and on time
  • Free shipping on most orders
  • You can often find good deals and coupons for Wayfair products


  • No showrooms
  • Quality of some products may be poor


Amazon and Wayfair have a strong reputation and offer competitive prices. When it comes to choosing between the two, it really depends on the individual’s needs and preferences.

Amazon offers a greater selection of products, while Wayfair specializes in home furnishings.

Both companies are great options for online shopping.



Rating 4.1
Rating 4.1

Free shipping: Yes

Free shipping: No

Shipping time: 1-10 days

Shipping time: 1-3 weeks

Warranty: One year

Warranty: One year

Returns period: 30 days

Returns period: 30 days

Sofa prices: $189-$15,661

Sofa prices: $265-$22,599

Chair prices: $65-$16,896

Chair prices: $520-$12,299

Bed prices: $127-$6,960

Bed prices: $550-$24,750